GLOSSARY

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  • a

  • AssessBook
    AssessBook is an online learning management system (LMS) based around one of two commercially available engines, Moodle or Totara. - Read More
  • Assessment
    Assessment is an important part of a company's Competence Management System. It's the process by which an Assessor monitors the performance of a Candidate to assure they are competent in their role and can undertake their duties in a safe manner. - Read More
  • Assessor
    An Assessor is a person qualified to assess candidates. An Assessor must be competent in the role being assessed and competent in the practice of assessing.  Typically an Assessor is required to hold an Assessor Award, which is an NVQ Level 3 Award from City and Guilds. This award was(...) - Read More
  • ACMS
    The AssessTech Competence Management System (ACMS) is a web-based application and a collection of offline device-based apps that can be combined to meet all your competence management needs. - Read More
  • AssessTube
    AssessTube is a video hosting service, where videos can be uploaded for streaming to a range of devices. Our customers typically use this service to host Route Learning videos and other training material. - Read More
  • c

  • City & Guilds
    The City and Guilds of London Institute is the awarding body for City & Guilds and ILM qualifications, offering a large number of accredited qualifications mapped onto the Regulated Qualifications Framework (RQF). AssessTech is a City & Guild centre offering accredited training in the(...) - Read More
  • CMS
    A series of standards, processes and procedures used to measure and assure the competence of people (usually those in in a safety critical role). The Competence Management System within the railway is a critical part of the company's Safety Management System. - Read More
  • Competence Management
    The practice of assuring safety standards by examining the capabilities of individuals to undertake their jobs correctly. Competence Management is achieved by the use of a Competence Management System, or CSM, which is a series of standards, processes and procedures used to measure and(...) - Read More
  • Competence Management System
    A series of standards, processes and procedures used to measure and assure the competence of people (usually those in in a safety critical role). The Competence Management System within the railway is a critical part of the company's Safety Management System. - Read More
  • Competency Management
    The practice of assuring safety standards by examining the capabilities of individuals to undertake their jobs correctly. Competence Management is achieved by the use of a Competence Management System, or CSM, which is a series of standards, processes and procedures used to measure and(...) - Read More
  • Competency Management System
    A series of standards, processes and procedures used to measure and assure the competence of people (usually those in in a safety critical role). The Competence Management System within the railway is a critical part of the company's Safety Management System. - Read More
  • CompMS
    A series of standards, processes and procedures used to measure and assure the competence of people (usually those in in a safety critical role). The Competence Management System within the railway is a critical part of the company's Safety Management System. - Read More
  • d

  • Developmental Competence
    Developmental competence management is the process of encouraging a candidate to take responsibility for their own competence and personal development. In order to achieve this it is necessary to execute an honest, open and transparent competence management process allowing the candidate to(...) - Read More
  • Developmental Competence Management
    Developmental competence management is the process of encouraging a candidate to take responsibility for their own competence and personal development. In order to achieve this it is necessary to execute an honest, open and transparent competence management process allowing the candidate to(...) - Read More
  • e

  • eCMS
    An electronic Competence Management System, or eCMS, is a software system that is used to implement a Competence Management System (CMS). A CMS is a series of standards, processes and procedures used to measure and assure the competence of people (usually those in in a safety critical role). - Read More
  • i

  • Incident
    An incident is an unplanned event that has an undesirable outcome. This could be loss of, or disruption to, an organisation's operations, services or functions (for example delay to services) injury to people, whether staff or public damage to equipment or other assets unplanned(...) - Read More
  • Incident Causes
    Incident causes are identified during the investigation stage of Incident Management. Immediate and underlying causes need to be considered before root cause is established. The RSSB have developed a model for incident causes and issued a best practice guide on how to use it - see the(...) - Read More
  • Incident Factors
    Incident Factors are used to classify incidents on the railway in order to help improve the industry's learning from operational experience. The Incident Factor Classification System has been developed by the RSSB. - Read More
  • Incident Management
    Incident management is a term describing the activities undertaken following the occurrence of an incident. Typically this will involve an investigation into the causes of the incident, a plan to correct hazards and further actions to prevent a future re-occurrence. Investigations consider(...) - Read More
  • Incident Recovery Kit
    The Incident Recovery Kit is an interactive tabletop simulation, played in the style of a board game. It's been developed, By AssessTech, as a training aid for roles such as: Train Operations Liaison Officer (TOLO) Station Incident Officer (SIO) Rail Incident Commander (RIC) It’s(...) - Read More
  • Internal Verification
    The process by which Assessor, Assessments and the rest of the Competence Management System is quality assured by an Internal Quality Assurer (or verifier). - Read More
  • Internal Verifier
    The IQA (or Internal Verifier) is person qualified to co-ordinate, monitor and improve the assessment prosesses and practices within a centre. They must be competent in the occupation concerned and competence in the practise of verification. Typically an IQA is required to hold a Verifier(...) - Read More
  • Internal Quality Assurance
    The process by which Assessor, Assessments and the rest of the Competence Management System is quality assured by an Internal Quality Assurer (or verifier). - Read More
  • Internal Quality Assurer
    The IQA (or Internal Verifier) is person qualified to co-ordinate, monitor and improve the assessment prosesses and practices within a centre. They must be competent in the occupation concerned and competence in the practise of verification. Typically an IQA is required to hold a Verifier(...) - Read More
  • IQA
    The IQA (or Internal Verifier) is person qualified to co-ordinate, monitor and improve the assessment prosesses and practices within a centre. They must be competent in the occupation concerned and competence in the practise of verification. Typically an IQA is required to hold a Verifier(...) - Read More
  • l

  • Learning Management System
    A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs. - Read More
  • LMS
    A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs. - Read More
  • n

  • National Vocational Qualification
    A National Vocational Qualification (NVQ) is a qualification, administered by the City and Guilds, that requires learners to fulfil certain Performance Criteria. The criteria is divided up into units, known as Units of Competence, that cover various occupation or vocational roles. An NVQ will(...) - Read More
  • NVQ
    A National Vocational Qualification (NVQ) is a qualification, administered by the City and Guilds, that requires learners to fulfil certain Performance Criteria. The criteria is divided up into units, known as Units of Competence, that cover various occupation or vocational roles. An NVQ will(...) - Read More
  • o

  • Online Video Platform
    Video hosting services are websites or software which allow users to distribute their video clips. - Read More
  • ORR
    The Office of Rail and Road (ORR) is the independent safety and economic regulator for Britain's railways. They are also responsible for monitoring Highways England's management of the strategic road network. - Read More
  • p

  • Performance Criteria
    A set of Performance Criteria is a list of statements which indicate the standards of performance required to be met for a role.  The Performance Criteria are group into Units of Competence that relate to significant aspects of a job (e.g. "Signing on for Duty", or "Driving a Train").(...) - Read More
  • r

  • Rail Industry
    The Railway Industry is a term used to refer to all of the companies concerned with Rail transport. This includes (but is not limited to) Train Operating Companies (TOCs), Freight Operating Companies (FOCs), Tram Companies, Engineering Companies, Rolling Stock manufacturers, systems suppliers(...) - Read More
  • Rail Safety and Standards Board
    Rail Safety and Standards Board (RSSB) was established in April 2003. RSSB provides support and facilitation for a wide range of activities usually achieved through cross-industry working groups and committees. It is a not-for-profit company owned by major industry stakeholders, including(...) - Read More
  • Rail Sector
    The Railway Industry is a term used to refer to all of the companies concerned with Rail transport. This includes (but is not limited to) Train Operating Companies (TOCs), Freight Operating Companies (FOCs), Tram Companies, Engineering Companies, Rolling Stock manufacturers, systems suppliers(...) - Read More
  • Rail Transport
    The Railway Industry is a term used to refer to all of the companies concerned with Rail transport. This includes (but is not limited to) Train Operating Companies (TOCs), Freight Operating Companies (FOCs), Tram Companies, Engineering Companies, Rolling Stock manufacturers, systems suppliers(...) - Read More
  • Rail Incident Commander
    A Rail Incident Commander (RIC), is the person who takes strategic control of an incident on the railway to represent the interests and discharge the responsibilities of the railway company in respect of managing that incident. Standards state that: "Rail Incident Commander (RIC): The(...) - Read More
  • Rail Incident Officer
    Rail Incident Officer (RIO) is the nominated and certificated person charged with the role of on site command and control of all rail related organisations and their support at an incident involving train operations, lines or sidings. In the UK, the RIO would normally be a Network Rail employee. - Read More
  • Railway Sector
    The Railway Industry is a term used to refer to all of the companies concerned with Rail transport. This includes (but is not limited to) Train Operating Companies (TOCs), Freight Operating Companies (FOCs), Tram Companies, Engineering Companies, Rolling Stock manufacturers, systems suppliers(...) - Read More
  • Railway Industry
    The Railway Industry is a term used to refer to all of the companies concerned with Rail transport. This includes (but is not limited to) Train Operating Companies (TOCs), Freight Operating Companies (FOCs), Tram Companies, Engineering Companies, Rolling Stock manufacturers, systems suppliers(...) - Read More
  • RBTNA
    A Risk-Based Training Needs Analysis (RBTNA) is an exercise that looks into the nature of a job in order to identify how risks associated with tasks can be minimised, and support decisions about how to best manage competence.  It can be used to support activities to design training programmes,(...) - Read More
  • RIC
    A Rail Incident Commander (RIC), is the person who takes strategic control of an incident on the railway to represent the interests and discharge the responsibilities of the railway company in respect of managing that incident. Standards state that: "Rail Incident Commander (RIC): The(...) - Read More
  • RIO
    Rail Incident Officer (RIO) is the nominated and certificated person charged with the role of on site command and control of all rail related organisations and their support at an incident involving train operations, lines or sidings. In the UK, the RIO would normally be a Network Rail employee. - Read More
  • Risk-Based Training Needs Analysis
    A Risk-Based Training Needs Analysis (RBTNA) is an exercise that looks into the nature of a job in order to identify how risks associated with tasks can be minimised, and support decisions about how to best manage competence.  It can be used to support activities to design training programmes,(...) - Read More
  • RM3
    The Office of Rail and Road (ORR) developed the Risk Management Maturity Model (RM3) in collaboration with the rail industry as a tool for assessing an organisation’s ability to successfully manage health and safety risks, to help identify areas for improvement and provide a benchmark for year(...) - Read More
  • ROGS
    The Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS) came into force in 2006. ROGS provide the regulatory regime for rail safety, including the mainline railway, metros (including London Underground), tramways, light rail and heritage railways. The Regulations(...) - Read More
  • RSSB
    Rail Safety and Standards Board (RSSB) was established in April 2003. RSSB provides support and facilitation for a wide range of activities usually achieved through cross-industry working groups and committees. It is a not-for-profit company owned by major industry stakeholders, including(...) - Read More
  • s

  • Safety Management System
    A set of processes, procedures and standards designed to ensure a safely operated service for customers and a safe working environment for employees. In the case of the Railway Industry the Competence Management System forms a critical part of any Safety Management System. - Read More
  • SIO
    A Station Incident Officer (SIO) is person responsible for station operations appointed by the Station Facility Owner to undertake the role of SIO following a major incident, to work with the RIO to represent the interests of the Station Facility Owner in its responsibilities for station operations. - Read More
  • SMIS
    ​The Safety Management Intelligence System, also known to many as 'SMIS', is the rail industry's on-line enterprise safety and business intelligence software, incorporating the national database for recording safety-related events that occur on the rail network in Britain.  The latest version(...) - Read More
  • SMS
    A set of processes, procedures and standards designed to ensure a safely operated service for customers and a safe working environment for employees. In the case of the Railway Industry the Competence Management System forms a critical part of any Safety Management System. - Read More
  • Station Incident Officer
    A Station Incident Officer (SIO) is person responsible for station operations appointed by the Station Facility Owner to undertake the role of SIO following a major incident, to work with the RIO to represent the interests of the Station Facility Owner in its responsibilities for station operations. - Read More
  • t

  • TOLO
    A Train Operator Liaison Officer (TOLO), is the person who attends an incident on the railway to represent the interests and discharge the responsibilities of the railway company in respect of managing that incident. Standards state that: "Railway undertakings shall appoint a Train(...) - Read More
  • Train Operator Liaison Officer
    A Train Operator Liaison Officer (TOLO), is the person who attends an incident on the railway to represent the interests and discharge the responsibilities of the railway company in respect of managing that incident. Standards state that: "Railway undertakings shall appoint a Train(...) - Read More
  • u

  • Unit of Competence
    A Unit of Competence is the smallest part of an NVQ that can be certificated in its own right. It describes a significant aspect of a job. - Read More
  • v

  • Video Hosting Service
    Video hosting services are websites or software which allow users to distribute their video clips. - Read More
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