Station Incident Officer Course

Gain the expertise to manage and coordinate station-based incidents effectively, ensuring passenger safety and operational efficiency

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Course Overview

The Station Incident Officer course is designed for railway operators preparing to take on the responsibilities of an SIO, offering a structured introduction to your organisation’s incident management process and the key part this role plays within it. It equips operational railway staff with the knowledge, skills, and confidence to take control of station-based incidents, ensuring responses are in line with legal, organisational, and industry standards.

Booking Your Award

To book a Station Incident Officer Course or to enquire for further information, please contact bookings@assesstech.com, where a member of the AssessTech team will be happy to assist.

Pre-requisites

Pre-requisites

Awareness of the Railway Group Modular Rule Book
Managerial/supervisory experience in staton operations, leadership, initiative skills and the ability to make critical decisions
Awareness and understanding of the emergency response procedures as far as these are applicable to locations where they will undertake the role of Station Incident Officer

Recommended for:

The Station Incident Officer course is ideal for individuals working in operational roles within the railway who may be required to take charge during station-based incidents.

Whats covered in the course

During the SIO training, candidates will receive:

One or Two Day Training: Delivered in-person
Structure: The course combines formal learning with interactive, scenario-based activities and gamification. It is structured to build knowledge progressively, moving from theoretical foundations to practical applications.
Certification: Candidates receive an AssessTech certificate on successful completion of the course

Outcomes

The course enables participants to understand their responsibilities in the role of SIO, including:

Understand how incidents occur
Identify and categorise different types of incidents
Apply JESIP principles
Communicate effectively using METHANE.
Collaborate with internal teams and external emergency responders,
Assess risk and take actions to protect staff, passengers, and the public during an incident.
Gather, prioritise, and preserve evidence
Communicate clearly and compassionately with those involved in or affected by the incident.
Create a clear timeline of events
Deliver structured debriefings

Course Delivery

The SIO course is delivered over one or two days of training, based in a classroom. It consists of a mixture of formal learning and practical exercises including walking through scenarios based on historical incidents.

There is also the option to have an online version of the course to be used as a refresher.

Core training content

Core Training Content

Understanding your company’s standards and requirements for the role
Understand the SIO role
Identification of key personnel during an incident
Understanding hazards and how an incident occurs
Assisting staff and members of the public
Gathering and preserving evidence
Creating a timeline of the incident
Dealing with the media

Day 1

Day One – Core Knowledge and Role Understanding

Introduction to the Station Incident Officer role, including responsibilities and the legal context
Incident theory, risk, and categorisation
Understanding industry standards and the on-call process
Introduction to JESIP and METHANE
Exploring the knowledge, behaviours, and leadership required of the SIO role