Train Operating Liaison Officer Course

Prepares professionals to liaise between train operators and emergency responders during incidents.

Course Overview

The Train Operating Liaison Officer (TOLO) course equips individuals with the knowledge, skills, and confidence to fulfil the responsibility of a TOLO effectively and in line with industry standards. It ensures railway professionals can confidently step into the role of TOLO and represent their organisation effectively during serious incidents, with the knowledge, judgement, and practical skills needed to manage incidents safely, protect evidence, and support learning.

Booking Your Award

To book a Train Operating Liaison Officer Course or to enquire for further information, please contact bookings@assesstech.com, where a member of the AssessTech team will be happy to assist.

Pre-requisites

Pre-requisites

Managerial experience in train operations or evidence of leadership and initiative skills
Ability to make critical decisions
Please note that it is the responsibility of TOC/person booking the course to ensure anyone attending TOLO training meets these requirements. We do not require evidence of this.

Recommended for

This course is recommended for railway professionals who are, or will be, appointed as Train Operator Liaison Officers (TOLOs) during incident response situations.

Whats covered in the course

During the TOLO training, candidates can expect:

One or Two Day Training: Delivered in-person
Structure: The course combines formal learning with interactive, scenario-based activities based on historical incidents. It is structured to build knowledge progressively, moving from theoretical foundations to practical applications.
Certification: Candidates receive an AssessTech certificate on successfull completion of the course

Outcomes

Understand the role and responsibilities of a Train Operator Liaison Officer in the context of incident response.
Apply industry standards and procedures, including JESIP and METHANE principles.
Identify and manage hazards effectively to maintain safety at an incident site.
Collaborate confidently with multiple stakeholders, including emergency services and infrastructure managers.
Preserve and gather evidence in a structured and professional manner.
Support those affected by the incident with empathy and professionalism.
Contribute to learning from incidents by collecting and sharing relevant information.
Make informed, critical decisions under pressure.
Create accurate incident timelines to support investigations and reviews.

Course Delivery

The TOLO course is delivered over one or two days of in-person training. It consists of a mixture of formal learning and practical exercises, including walking through scenarios based on historical incidents.

Core training content

Core Training Content

Our TOLO training is written in accordance with the RSSB framework and reflects best practice across the industry.
Key topics include:
Standards and requirements of the TOLO role
Understanding the function and responsibilities of a TOLO
Hazard awareness and risk minimisation
Collaborative working across stakeholder groups
Operating within the wider incident response process
Evidence preservation and identification
Learning from incidents through gathering and using information
Scenario-based learning
Building incident timelines
Interactive Incident Recovery Game: Learning underpinning knowledge through gamification