The Technical Account Manager role is integral to supporting the Customer Operations function on behalf of AssessTech. Working collaboratively with customers to resolve new issues and discuss their aspirations for system development, Technical Account Managers work in conjunction with the in-house development team to determine whether the customers’ needs can be met.

Joining AssessTech as a Technical Account Manager, you will be essential for building good working relationships with customers, from monitoring ongoing issues to implementing long-term projects, and regularly meeting with key stakeholders.

You will be required to: guide customers on product implementation and application; advise customers on system best practice using knowledge of the rail industry; and ensure key customer information is recorded and reported internally.

Responsibilities

• Manage ticketing system for customer bugs, features and support.
• Critically evaluate incoming customer requests and communicate internally.
• New system features and regression testing.
• Customer systems training.
• Develop training material as required.
• Lead regular client meetings and support the acquisition of new customers.
• Liaise with customers to implement AssessTech systems into their business.
• Customer onboarding and integrations.
• Create and proofread internal procedures and technical specification documentation.

Desirable experience

• Experience supporting software systems.
• Excellent communication skills both written and verbal.
• Ability to manage time effectively whilst handling several customer accounts.
• Critically evaluating incoming requests.
• Project management.

This is an office-based role, located in Guildford, with a salary negotiable DOE.