AssessTech’s ACMS at the core of GWR’s business
Five years ago, the entire incident and competency management process was paper driven. The records of 1000 drivers, 800 guards and 600 dispatchers were all kept locally on spreadsheets and there were various versions of competency management standards amongst the teams. This left management exposed as they didn’t have an overall perspective on what was going on within the business at any one point in time. This also resulted in incidents being forgotten and due to internal processes, these were only discussed during a KPI review rather than at the point they were relevant.
When the Train Driver Licensing directive came into effect, it became apparent that the current system was no longer sustainable.
Another key challenge was the lack of standardisation and control across the business. Individuals developed their own templates and copied information from others. Assessors were not using the competence information as developmental tool, purely as a compliance aid.
“We researched the market to identify the best electronic competency solution for GWR and found that other providers were expensive and had an extremely long lead-in time for any specific software developments. AssessTech’s ACMS platform is completely industry focused and industry driven and their work with us and other TOCs has resulted in a robust solution that meets the need of the whole industry. They are agile, flexible and customer driven and regularly challenge us when we come up with new ideas to determine whether they are specific requirements for GWR as a business or a wider industry need. As the biggest TOC using ACMS we drive many of the new system developments, however our processes may not always be exemplar, so AssessTech will look at the best solution that meets the needs of the industry. The user forums attract key individuals from across the industry and are instrumental in developing a roadmap of system enhancements that will work industry wide.
We had full support and training for the rollout of ACMS and Gabriel Stroud who delivered our training created a tailored training package using the software on tablet, which guaranteed speed of adoption and practical knowledge”.
ACMS has improved the overall incident investigation model with GWR as all incidents can be reported, tracked and actioned in real-time. The reporting element provides essential information linking competence, incident and causations so we can create an action plan for that individual going forward.