ACMS aligns to Northern’s safety and data integration management standards
As part of the bid delivery plan, an audit was undertaken that highlighted a need to commit to an electronic competence management system across the business.
Before tendering for an appropriate solution, Northern spoke to 60 stakeholders internally (including safety and customer focused teams) to determine their requirements. They wanted a quality, industry tailored solution that met their requirements and could evidence this. They knew a railway supplier could create a software solution that would be ring-fenced for Northern which wouldn’t evolve as the industry and their business changed.
Future plans are to improve the integration with internal systems, particularly Office 365 and their learning management system. Their end users can be challenging as they been in a similar role within Northern for a number of years and adoption of new technology can be a challenge. As ACMS has been designed to the lowest common denominator, it is straightforward to use, is accessible on tablet and is user friendly.