Greater Anglia were one of the first pioneers of ACMS, following the adoption of the platform by their sister company C2C.

Greater Anglia were one of the first pioneers of ACMS, following the adoption of the platform by their sister company C2C.  Now they have the ambition to go completely paperless.

Greater Anglia was facing numerous challenges with its paper-based approach to competence management assessment. Assessors were taking a long time to gather, record, review and file the information.  AssessTech worked closely with the team at Greater Anglia to help them adopt ACMS, aligning it with their internal competence management processes.  Full training was conducted to ensure assessors and drivers understood how to use it, and it was quickly integrated into the assessment process, with the AssessTech customer services team providing support during the initial rollout as needed.

ACMS has resulted in a fully streamlined assessment process for Greater Anglia.  The competence management assessors are gaining the most impact as they can now complete the assessments while meeting with the staff, rather than having to return to their desks to file them.

Greater Anglia are also using the Incident Module within ACMS. Previously, the company spent a significant amount of time collating information around investigations, which they struggled to complete on time.

ACMS has also significantly improved the reporting function within Greater Anglia.  Where previously information was gathered manually by asking individuals across the business to send their information via separate documents, they now source this management information centrally, generating the reports they need, when they need them.

Paul Atherfold

Senior Operations Standards Manager, Greater Anglia

“Our sister company, C2C, were using ACMS and we could see that, even early on, the platform was delivering substantial benefits in managing the process.  We started engaging with AssessTech to identify how an electronic competence management approach would help streamline and speed up our current assessment processes.”

“Having an electronic system to capture information for investigations has been instrumental for Greater Anglia. Not only have we been able to save days undertaking the investigative work, it has also made our process and the information we gather much more robust.  By undertaking these investigations using an electronic method, we have undoubtedly gathered a lot more detailed information that we would not have collected previously using paper based methods.  It’s been an excellent addition for Greater Anglia.”

“ACMS has brought stability to the assessors’ role and has reduced the administration burden by over 50%. It has significantly improved the standard of our investigations, providing the ability to capture much more detailed information. The team at AssessTech are excellent. They are so responsive, obliging and helpful.  They are always quick to act on issues and one of their key strengths is their innovative approach; they regularly find solutions when we can’t find them.  Their training team are excellent and always up-to-date on the latest aspects of safety and competence.  AssessTech has been an excellent partner for Greater Anglia”.