Global facilities management company Atalian Servest deliver a range of cleaning services to Train Operating Companies such as LNER, GWR, Eurostar, Southeastern and West Coast (Alstom).

Having been awarded the LNER tendered contract at the back end of 2019, commitments were made to provide a training strategy and associated matrices geared at improving both operational delivery and safety.  There was an opportunity and desire to align more with the industry and manage staff competencies on par with how the train operators deliver this.

Atalian Servest recognised that to achieve this objective and effectively validate the approach, in light of COVID-19, it was best to work with external industry experts to develop a plan and roadmap for deployment.  They commissioned AssessTech to review the elements of their proposed competence management processes and draft training plan.

Martin Catchpole

Senior Health and Safety Manager at Atalian Servest

The report from AssessTech has really shaped our thinking about what we should consider both now and in the future.  It has highlighted how this has been a thorough, but modelled way to create a road map to inform our approach and also assist in managing the contract and expectations of LNER around training matrices and operational strategy. It provides a gap analysis for the facilities management provider (us) against how the rail operators manage their learning & development and subsequent competence responsibilities.  I am very pleased with the outputs and insight provided, and hope we can continue this relationship with another sector first, in the deployment of an eCMS.