Heathrow Rail enjoying a blended learning experience using AssessBook

A recent case study has been published by our LMS partner, Totara Learn exploring the benefits of their technology as part of the AssessTech product suite, for Heathrow Rail.

Heathrow Rail wanted an LMS with the versatility to not only deliver courses but also allow them to take a blended learning approach, combining in-class training with e-learning. 

Following distinctive high-level organisational changes in 2018, that saw Heathrow Express operating company split their train services delivery from their infrastructure management, Heathrow Rail was entrusted with the entire railway infrastructure (tunnels, tracks and stations) for the four Heathrow Airport-linked rail stations. 

This change surfaced a surge in hiring and general activity as a variety of specialist roles were required for different infrastructural needs. Industrial & safety training at this point was critical, especially as employees onboarded and exited (from the parent organization) at a rapid rate. 

    Adapting to the rapidly evolving training requirements, Heathrow Rail used Totara Learn LMS, as part of the AssessTech product suite to digitise mandatory training in a more efficient way, improve compliance reporting across the organization, enable blended learning and refine the onboarding process.

    AssessTech became a Totara Premium Alliance Partner earlier this year. It opens so many opportunities for AssessTech’s customers as it provides a plethora of powerful features including the ability to manage repeat courses and linking training to competence criteria.

    The Heathrow Rail learning platform currently hosts 1,600 users, providing training for both contractors and internal staff. It offers over 100 courses across two systems for Heathrow Rail and Heathrow Express, with almost 6000 records of course completion to date. Most courses are safety-critical and include:

    • Platform and train interface training (safety on platforms and trains)
    • General railway safety
    • Fire safety awareness
    • Radio communications

    Find out more about how Heathrow Rail are benefitting from Totara Learn as part of AssessBook here.