Lumo is a recently launched rail service travelling on the East Coast of the UK between London and Edinburgh.

Lumo have recently chosen AssessTech for their Electronic Competence Management. Their ethos is to offer customers a sustainable service that is open and accessible to all. As a brand, Lumo is truly innovative and focused on doing things in a modern and efficient way.  They believe in challenging processes and procedures and reinventing the ways things are done.

The business which is owned by FirstGroup has recently been focused on training and familiarisation for apprentice drivers. They are bringing individuals from diverse career backgrounds and training them to become qualified customer drivers, alongside previously experienced drivers, utilising their customer driver instructors as trainers.

AssessTech’s electronic competence management solution, ACMS, has been instrumental in helping to support this process and new assessment criteria data has been created and uploaded onto the system.

Extra support has been provided by AssessTech’s customer services team to support Customer Drivers Instructors who haven’t previously used electronic competence management systems.

John Kear

Operations Standards and Training Manager, Lumo

AssessTech has transformed how we manage competence across our operations. The ACMS platform has streamlined our processes, reduced human error, and ensured compliance with safety standards.