Whilst much of the focus of the Elizabeth line has rightly been in the technological and engineering marvels, the ‘people’ behind the Elizabeth line play just as important role as the physical assets.

As stations were handed over to the new line’s operator, MTR Elizabeth line, the training and equipping of station colleagues with the competencies they needed to carry out their roles was paramount to ensure a successful opening.

To ensure station colleagues met their framework deadlines and the frequency of the competence assessments, MTREL worked in partnership with AssessTech to help upskill the train dispatchers and in-house competence development managers (CDMs) as well as review MTREL’s existing competency framework, process, and procedures.

Cassie Sutton

Head of Stage 3 Station Mobilisation, MTREL

We work with AssessTech across the business, using their electronic competence management software ACMS to manage the competence of all our staff. It was a logical step to get them involved in this process. Not only did they support individuals in competence development management, but they also helped our Learning and Development team with materials on the key safety roles provided by MTREL Customer Experience Assistants.