CrossCountry is part of the Arriva group, one of the leading providers of passenger transport in Europe.

The Control department had previously encountered challenges in maintaining the competence management processes within its team.  Duty Managers were tasked with the role of staff assessment, and they were too busy with their day job and grappling with the vast amount of paperwork and lack of time, that there were few real meaningful assessments being carried out.

AssessTech won a tender to provide an electronic competence management system to CrossCountry.  We worked with Head of Train Service Delivery, Dave Slater and his team to rewrite their paper-based competence management processes to ensure their processes going forward were fit for purpose.

David Slater

Head of Train Service Delivery – CrossCountry

Although it is early days for CrossCountry, we are already seeing a culture shift within the Control team.  We are seeing more efficiencies, our CMS has improved significantly, and we have much better management information and reporting.  We can now spend more quality time with our candidates and provide a coaching-led approach.

“It’s been great working with AssessTech to digitise the existing CMS.  Developmental competence management focuses on the quality of the assessment and gathering valuable feedback.  It’s a robust process to follow for any organisation considering this approach.