Crosscountry Trains

The Control department had previously encountered challenges to maintain the competence management processes within their team. Duty Managers were tasked with the role of staff assessment and they were too busy with their day job and grappling with the vast amount of paperwork and lack of time, that there were few real meaningful assessments being carried out.

CrossCountry had struggled to maintain the competence management processes within their Control team. Duty Managers were tasked with the role of staff assessment and they were too busy with their day job and grappling with the vast amount of paperwork and lack of time, that there were few real meaningful assessments being carried out.