Lumo chooses AssessTech for Electronic Competence Management

Lumo is a recently launched rail service travelling on the East Coast of the UK between London and Edinburgh.

Lumo have recently chosen AssessTech for their Electronic Competence Management. Their ethos is to offer customers a sustainable service that is open and accessible to all. As a brand, Lumo is truly innovative and focused on doing things in a modern and efficient way.  They believe in challenging processes and procedures and reinventing the ways things are done.

The business which is owned by FirstGroup has recently been focused on training and familiarisation for apprentice drivers. They are bringing individuals from diverse career backgrounds and training them to become qualified customer drivers, alongside previously experienced drivers, utilising their customer driver instructors as trainers.

Recently launched Lumo trains run from London to Edinburgh

John Kear, Operations Standards and Training Manager for Lumo

John Kear, Operations Standards and Training Manager for Lumo said,

“As someone who has been in the industry for 43 years, I have watched with interest how competence management has evolved.  We have moved from paper-based systems to spreadsheets and now electronic competence management solutions. 

As an organisation we are focused on creating the best systems that meet our goals and streamline our processes. ACMS provides the flexibility and opportunity to help us achieve that.  We’re excited about the future and having AssessTech alongside us on our journey.”

AssessTech’s electronic competence management solution, ACMS, has been instrumental in helping to support this process and new assessment criteria data has been created and uploaded onto the system.

Extra support has been provided by AssessTech’s customer services team to support Customer Drivers Instructors who haven’t previously used electronic competence management systems.