These articles were written by us, our customers, our suppliers, journalists and anyone else with something to say about AssessTech and our contribution to Competence Management for a Safer Railway.
User Forum Speaker Announcement: Development Scoping Sessions with Hannah Washer, Director of Product Management
Our team, led by Hannah Washer, Director of Product Management, will be supporting a series of development scoping sessions with customers and key partners from the wider industry to discuss a range of topics with a focus on bringing back these insights to our solutions.
We are excited to announce that Head of Operational Standards, Stewart Player, will be speaking at this year’s User Forum next month to discuss the work that South Western Railway have been doing to implement Lead IQA training.
AssessTech’s User Forum 2023 focuses on partnership with the railway and promoting a proactive approach.
We’re looking forward to hearing from Head of Competence for GB Railfreight (GBRf), Jake Rapp, at our User Forum to discuss the benefits our 6clicks risk management solution is having on managing incidents for the business.
AssessTech have partnered with sustainable business advisor Positive Planet to work on their sustainable development goals.
Rob Green, Operations Director, and Pat Sawkins, Technical Account Manager, will be speaking at our User Forum this year to discuss AssessTech’s proactive support strategy for our customers.
Bridging the gap between training and ongoing competence: how Great Western Railway use eLearning to support train driver self-development
GWR are seeing huge benefits from the integration between ACMS and AssessBook to create a fully integrated training and assessment record for each candidate.
Operations Standards Manager Steven Starling will join us at our User Forum this year to explore how Greater Anglia has harnessed ACMS to link their incident and competence management processes.
The UK’s first high speed, electric freight train operator, Varamis, has adopted electronic competence management to align with their goals of being completely carbon neutral.
We have created a bespoke training course on On-Train Data or Monitoring Recorder (OTDR) for operational driver managers of TOCs and FOCs.
We made so many great connections at AusRAIL in December that we are returning for 2023.
In an upcoming Totara webinar on 19th July, Andrew Taylor from GWR and Hannah Washer from AssessTech will discuss how GWR are using the platform to manage eLearning and eAssessment resources.
Please help support the AssessTech team as we fundraise for the Railway Children charity. The team will be running a relay marathon on 9th June 2023.
We’re so pleased to welcome Shah Aziz and Jaimi McLean into the Training and Consulting team.
We recently caught up with Joe Killner, Operations Standards Specialist at South Eastern Railway to talk about his membership of the ACMS Cross-TOC Working Group.
Developmental competence is about taking ownership of your own competence.
Early registration for the User Forum is now open so book now to secure your place.
We interviewed Mohammed Rahaman from Arriva Rail to capture his feedback from the Practical Investigator Award Training Support.
Gabriel Stroud and Hannah Washer will be joining a mission to the Train and Rail show in Stockholm, Sweden.
We caught up with our exhibitors and partners from this year’s User Forum to find out their highlights from the day’s event.
A recent partnership has seen AssessTech provide key support services to Network Rail’s apprentices.
Some recent enhancements have been made to AssessBook to improve the user experience for trainers and assessors.
We are proud to have chosen Railway Children as our corporate charity for 2023. We spoke to Corporate Partnerships Manager Dave Ellis about the partnership.
Taking part in the Department of International Trade and Railway Industry Association trade mission and AusRAIL in December provided the opportunity for AssessTech to engage with lots of new people from across the railway industry.
Customers from our most recent User Forum 2022 talk to us about their thoughts on the day, their highlights from the event and what they hope to see on the future development road map.
Duty Network Operations Manager at GTRailway David Stokes attended the TOLO course with AssessTech to understand the role of a TOLO better.
The theme for this year’s User Forum was Connecting and Collaborating across the Railway Industry and that theme came through strongly in the presentations and activities that took place throughout the day.
As 2022 draws to a close we wanted to highlight some of the new people, new partners and new customers we have welcomed over the last 12 months.
We caught up with Simone Carter Station Manager of West Midlands Railway recently to talk to her about the recent SIO (Station Incident Officer) course she attended.
AssessTech’s User Forum 2022 focuses on connecting and collaborating across the railway community.
AssessTech joined forces with Stewart Player Head of Operational Standards at South Western Railway (SWR) to host an online panel for the Chartered Institute of Railway Operators (CIRO).
For several years, it has been a legal requirement for railway operators to have formal systems in place for managing and developing the competence of staff who undertake safety critical activities.
Ahead of their talk at this year’s User Forum, we spoke with Rosie Alexander (GWR) and Annabelle Marks (SWR), about how they have been bringing the industry together to share best practice around electronic competence management (eCMS).
AssessTech are partnering with 6clicks to offer their risk management tool to the railway industry.
Mobile network connections are not always consistent in locations across the railway, and this poses challenges for staff when trying to complete e-Learning in these locations.
Lars Hyland, Managing Director – EMEA for Totara will be at this year’s User Forum where he will be sharing insights into ‘Action Learning’ and ‘Collaborative Learning’.
Hannah Washer has a crucial role in AssessTech, as she’s the bridge between the Customer Operations and Development teams.
The Learning & Development team at AssessTech are responsible for delivering the wide array of specialist railway training courses we offer. Let’s meet the team!
Taking place from 5 – 7 December in Brisbane, AusRAIL is the national conference and exhibition of the Australasian Railway Association (ARA), organised annually to bring the industry together to engage on key issues in the rail industry.
Network Rail worked in partnership with AssessTech to help provide the support required to upskill their station staff and streamline their competence management processes.
InnoTrans is the world’s biggest rail trade fair. Held in Berlin from 20 23 September 2022, it brings together the rail industries of almost every nation in the world.
Collaboration has been a key theme running through the railway industry over the last few years and we are seeing a mind shift that is changing the way the industry is working.
This month saw Livi Player from the Customer Operations and Marketing team achieve her Chartered Institute of Marketing qualification award.
We are delighted to announce that ex-Network Rail Operations Director Paul Sutherland has recently joined the Board of AssessTech as a non-exec director. Paul brings a wealth of knowledge and expertise from his 37-year career working in the UK and overseas.
In one of the hottest summers England has experienced in years 8 individuals representing West Midlands Trains (WMT) are cycling a combined 1064 miles from Whitehaven in the Lake District to Whitely Bay in Tyne and Wear.
MTR Elizabeth Line station and driver managers recently attended AssessTech’s Managers Safety and Investigation Course to gain a good management background knowledge across a number of key areas.
We recently spoke with Kevin Langley, Interim Head of Operations at Rail Operations Group about why he chose to do the Internal Quality Assurance (IQA) Award course.
The AssessTech User Forum returns this year on Thursday 17th November as a hybrid event taking place in the Woburn Conference Centre, London.
To ensure station colleagues met their framework deadlines and the frequency of the competence assessments, MTREL worked in partnership with AssessTech to help upskill the train dispatchers and in-house competence development managers (CDMs)
The course focuses on laying the foundations and defining the key principles of assessing to enable individuals to assess properly to maintain and enhance competence management.
AssessTech exhibited on the British Pavilion at the show and met lots of very interesting people over the 2 days. There was lots of interest in AssessTech’s risk management, governance and tools to digitalize operations.
We recently spoke with David Craigie, Senior Conductor Operations Competence Manager at Grand Central Rail about how the Assessor Qualification training course has helped in his new role.
The recently launched PIER system from AssessTech provides railway organisations with the ability to see what’s happening across their entire operations in real-time and manage it all in one place, minimising downtime and incidents and maximising the use of resources.
Ahead of the Middle East Rail Show taking place in Abu Dhabi later this month, we caught up with Kirt Barooah to discuss his thoughts around what’s needed in the Middle East to help the rail companies deliver an integrated next generation network.
AssessTech are excited to announce that we will be joining the cohort of companies exhibiting in the British Pavilion at Middle East Rail taking place on 17th and 18th May in Abu Dhabi.
ACMS is being used by Lumo to manage the entire competence process, delivering a fully auditable electronic competence management trail paper-free.
We recently spoke with Katherine Howe, Control Competence and Development Manager at MTREL, about why she chose to do the Internal Quality Assurance (IQA) Award course.
This minor release is focused around improved navigation and tools for admins. There are also some additions to the Licensing module.
AssessTech launches NEW Risk Management SolutionFollowing feedback from our customers that there...
Recently launched Varamis Rail has created the UK’s first 100% zero-emissions rail logistics operation delivering parcels and light goods.
Taking place in Sydney earlier this month, AusRail PLUS brought together leaders and professionals from across the railway industry in their first face to face conference in 2 years and AssessTech were there!
Safety on the Railway is a key priority for the whole sector from industry bodies such as the Rail Industry Association (RIA) through to Network Rail and SMEs such as AssessTech. We were invited to join this panel organised by Rail Technology Magazine.
SWR had many challenges with their legacy systems and wanted an off-the-shelf product that had been used by other train operators. ACMS met their criteria.
We are delighted to announce that we have recently been awarded the ISO27001 accreditation. We passed the audit with flying colours in a spectacular fashion and on our first attempt!
Drivers who are new to the role and suffered an adverse event or those drivers with greater experience who have had several incidents benefit from focused training to help them understand all the available intelligence necessary to drive safely.
Grand Central saw an opportunity to improve their environmental impact by adopting electronic competence management through AssessTech’s ACMS platform.
Help us identify the common challenges and barriers to creating a safer railway in Australia and New Zealand
Reducing incidents and improving safety on the railway is a key driver for all passenger and freight railway operators. A reduction in incidents is strongly correlated to improvements in skills, competence, and confidence.
AssessTech will be attending the AusRail PLUS conference being held in Sydney from 28th February to 2nd March 2022.
We spoke to a few of you at the User Forum in November to find out how ACMS and AssessBook were improving your competence management processes and what developments you were looking forward to receiving.
As 2021 draws to a close we wanted to highlight some of the new projects, new people and new customers from across the last 12 months.
Countries in the Gulf Co-operation Council (GCC) are investing billions of US dollars in airports, sea ports, rail and other infrastructure in a bid to make the region a global transportation and logistics hub.
We are delighted to announce that Leanne Hammond moves internally to take on the role of Head of L&D.
Rob Green joins us as Head of Operations managing our customer support team, overseeing day-to-day operations, support and customer issues.
Lumo is a recently launched rail service and have chosen AssessTech for their Electronic Competence Management.
The focus this year was integration; how we better integrate AssessTech’s products with internal and external systems.
Pip Stone from Eurostar speaks ahead of the User Forum on how they are using ACMS and AssessBook to manage competence within their engineering teams.
Greater Anglia - a smooth transition to paperless competence managementSenior Operations Standards...
A recent collaboration with Railtrain Holdings Group has resulted in a pilot of our electronic competence management solution, ACMS within their New South Wales branch.
This year’s user forum will be a hybrid event taking place at The Woburn House Conference Centre in London. Register your place now.
Skills shortages amongst train drivers in Australia and New Zealand is a huge problem.
There’s always a need for individuals on the railway to receive training and support to help them deliver learning to groups or individuals.
One of the areas where we are seeing significant benefit is around the area of Virtual courses and e-Learning.
Arriva Rail London’s Ryan Dearlove qualifies as a Lead Verifier A first for AssessTech as Arriva...
GTR had been facing some significant challenges around competence management. One of the biggest challenges the company faced was that there was a single over-arching competency management standard across the four operators but different legacy electronic systems to deliver this …
The AssessTech User Forum returns this year on Thursday 18th November as a hybrid event taking place in the Woburn Conference Centre, London.
Registration is now open!
Train Operator Liaison Officers (TOLO) and Station Incident Officers (SIO) deal with multiple elements around an incident and as such require in-depth training. How they respond is critical to the organisations’ reputation.
New freight train drivers in Australia face multiple challenges during their training. There is a huge difference between driving passenger v’s freight trains.
Learning and Development Consultant Gary Howitt has recently been awarded a Level 4 Diploma in L&D through City and Guilds.
Minimising incidents is one of the biggest targets in the rail industry. Having a robust competence management system is paramount.
A recent case study has been published by our LMS partner, Totara Learn exploring the benefits of their technology as part of the AssessTech product suite, for Heathrow Rail.
The Internal Quality Assurance Award (IQA) is aimed at individuals within an organisation who are responsible for planning managing and/or verifying assessors.
Understanding the underlying causes of incidents is essential in reducing operational incidents. Carrying out thorough investigations is essential to make proper recommendations and robust, fit for purpose individual support plans.
Recent improvements have been made to ACMS to boost data integrity, enhanced assessment module and better user experience.
The customer operations team at AssessTech has changed over the last few months, so we wanted to introduce you to our new colleagues.
Wed, Apr 7, 2021 5:00pm AEST – 8:00am UK time.
Rail Training and Operational Consultant Graham Force and Competence Management and Incident Investigation expert Gabriel Stroud have been invited by the Institute of Railway Operators (IRO) to host a webinar on 7th April.
Many individuals across the railway undertake assessments from maintenance staff, to guards and drivers. The level of knowledge across these individuals can vary significantly.
We are delighted to announce that Gary Howitt, one of our learning and development experts is now a qualified internal auditor for management systems and can assess how organisations manage their electronic data security and processes.
We are delighted to announce that we have recently become a Totara Platinum Alliance Partner, making our online learning management solution, AssessBook, even better!
In the assessing world, the impact of non-technical skills (NTS) can be exposed when exploring safety improvements and reducing incidents. These NTS include an individual’s abilities to carry out a task, personality, interpersonal skills and motivations, which all have a strong correlation to their technical skills.
The railway industry in the Middle East is a fledgling market. Competence Management is evolving in the region. The Passenger Transport Authority, who provides the regulatory framework, stipulate that the management of competence is a fundamental requirement in obtaining a license to run these services.
Hannah Washer takes on the role of Account Manager for UK and EuropeAs we enter 2021, we are...
We have recently introduced a new training course aimed at individuals who undertake the role of Designated Competent Person (DCP) for incidents and accidents within the railway industry.
2020….well what can we say. Who would have predicted that we were entering a year of economic turmoil with one of the worst pandemic’s the world has ever seen.
Even with all the challenges that we faced in 2020, we have had a very busy year.
Atalian Servest contracts AssessTech’s expertise to develop a competence management and training plan and roadmap
Having been awarded the LNER contract at the back end of 2019, Atalian Servest, a global facilities management company, made commitments to provide a training strategy geared at improving both operational delivery and safety.
MTR Elizabeth Line is a brand new overground and underground railway that will connect London City, Canary Wharf, the West End and Heathrow Airport to commuter areas east and west of London. They recently appointed AssessTech as a new competence management provider to help them create an exemplary model of their business, within learning and development.
SWR had been using a competitor platform to manage their competence for a number of years and decided to move to AssessTech’s ACMS solution as it offered more options that met all their business requirements.
Freight, passenger and light rail operators across Australia and NZ have yet to be introduced to the benefits of electronic competence management and the transformation it can make to systems, processes and the overall assessment of staff.
This month sees us opening a new office in Brisbane, Australia. The decision to open this office is an example of our commitment to further enhance the safety of the rail industry by introducing the benefit of electronic developmental competence management to the APAC region.
Industry Best Practice Leader Harsco are leading the way with the adoption of electronic competence management
Harsco Rail were previously using paper-based assessment processes to record competence levels which was extremely resource intensive, old fashioned and open to potential human error.
In a previous blog we’ve explored Developmental Competence Management, this is now more important than ever.
On March 23rd 2020 the UK changed. As the Coronavirus pandemic was taking hold, businesses were at a standstill wondering what the future would look like for them.
Our new Knowledge Base is live!
We carried out some research recently as we were curious about how much of the UK rail network we support through our training and technology solutions. We are delighted to report that we currently work with 85% of the UK’s rail network.
Social distancing has created a huge range of challenges for business across all industries. However, in the railway industry we’ve seen our clients pivot quickly to embrace technology which is yielding improved results in terms of process improvement and efficiencies.
Eurostar recently implemented ACMS, having previously used an alternative electronic competence management system since 2013.
It has been interesting delivering the ‘almost impossible’ training courses this week. We recently used our Incident Recovery Kit simulation game in a virtual SIO training course for MTREL.
Sally Brinkley was very pleased to be asked to speak at the latest accessplanit Webinar.
With this brave new world of social distancing, at AssessTech we have had to face up to some interesting challenges to move all of our training online. Some of this was impossible, or so we were told…
With passenger numbers estimated to drop by 70% during times of social distancing there’s huge pressure being put on the UK rail industry to keep running. We are experiencing less trains and it’s assumed that this would make the railway safer. However, this might not be the case…
As you will have read in our previous blog, we have moved all our training to video conferencing as most of our candidates are now working from home. The online training is going so well, we may even consider maintaining it as a permanent option alongside classroom training after we return to normal.
As one of the UK’s leading training partners to the UK rail industry we understand how important it is for the safety of your staff, customers and the railway to maintain staff training and assessments.
We’d like to think we’re pretty innovative in our thinking, so as a result of the Coronavirus live event ban, we quickly moved all our training courses to interactive video conferencing this week.
At AssessTech, we’re always looking for innovative ways to keep our customers businesses operating efficiently and safely and with the COVID19 pandemic, we now more than ever need to think differently.
The Control department had previously encountered challenges to maintain the competence management processes within their team. Duty Managers were tasked with the role of staff assessment and they were too busy with their day job and grappling with the vast amount of paperwork and lack of time, that there were few real meaningful assessments being carried out.
AssessBook integrates with accessplanit’s software to create a smooth, automated competence record.
National Express Germany choose AssessTech as their preferred supplier of electronic competence management
The company had an internal requirement to streamline their reporting and improve compliance, so Head of Safety Daniel Preis was tasked with finding a solution. Having looked at various solutions in the industry, Preis chose AssessTech’s electronic competence management solution ACMS as their preferred platform.
As part of our ongoing commitment to customers, and to enhance business continuity, we are currently working towards securing the ISO 27001 accreditation in early 2020.
CEO at AssessTech Gabriel Stroud recently visited Los Angeles to attend Smart Transit, an event hosted in Los Angeles looking at how digitalization and technology is revolutionizing transit in the US, from enhanced analytics technologies to real-time passenger information systems. Rail will become the next big area of infrastructure investment for the US.
This year’s User Forum provided an excellent overview of the enhancements planned and delivered for ACMS, AssessBook and AssessTube over the last year as well as focusing on the new system features, Forms and the Check Module.
2019 User Forum focuses on new features, new themes and new platforms.
Our User Forums provide competence management professionals, across heavy and light rail, an opportunity to get together to find out about developments in AssessTech’s range of products, give feedback on their experiences, discuss industry challenges and share best practice.
Tram Operations Ltd knew they needed to upgrade their existing processes to evaluate driver performance and strengthen their risk controls and have adopted ACMS as their solution.
AssessTech explained why developmental competence management is crucial for light rail at this year’s UK Light Rail Conference.
As the industry’s leading annual congress and exhibition, the UK Light Rail Conference taking place in Manchester on 23 and 24 July brings together over 250 tramway, light rail and metro professionals. AssessTech’s operations director Sally Brinkley is amongst the 55 speakers and panellists.
The next AssessTech user forum will take place on 18 Sept in Woburn Conference Centre, London. We spoke to Naheem Manir of West Midland Trains to find out his thoughts on the forums.
When paper-based assessments started to become highly inefficient and gaps started to appear in the assessment process, Southeastern Railway decided to adopt an electronic competence management process.
The recent EU Light Rail Conference which took part in Brussels on 16th and 17th May attracted decision makers and industry influencers from across the light rail and tramway systems industry and one of the key themes discussed this year was the role of technology in safety management.
Sally Brinkley is speaking at this year’s EU Light Rail Conference on Developmental Competence in Light Rail.
We are delighted to have been awarded the Best Railway Technology and Training Consultancy in the 2019 Transport Awards, organised by SME News.
The third in our Behind the Scenes blogs introduces you to the learning and development team at AssessTech who have the role of ensuring that Assessors, IQAs, Instructors, Trainers and Candidates are all up-to-date in their training and competence requirements.
Greater Anglia have reduced their competence assessment administration by 50% by switching to electronic competence.
AssessTech are really pleased to announce that we became members of the RSSB this week.
Individuals at c2c take full control of their own learningc2c, owned by Italian operator...
This is the second of our Behind the Scenes blogs and this month we introduce you to the developers who have the mammoth task of creating new pieces of software and new features to keep our customers happy, as well as fixing bugs and upgrading the software performance.
The recent migration of train operations staff from Heathrow Express (HEx) to GWR caused a few issues. However, by using AssessTech’s ACMS platform the transition of staff competence records was a smooth process, maintaining all existing data sets and systems intact.
ROUND-UP OF 2018 2018 has been a busy year for AssessTech. We’ve managed the electronic transfer...
USER FORUM 2018 The Assesstech User Forum, held on the 19th September 2018 in central London,...
The Incident Recovery Kit is an interaction tabletop simulation, played in the style of a board game. It’s been developed, By AssessTech, as a training aid for roles such as TOLO, SIO and RIC
Developmental Competence ManagementWhat is it? And why is it extremely important now that staff...
Reduce Incidents and save time by being proactive about Fatigue and Fitness management.
Gabriel Stroud, a man well known as the team captain and weapon operator for his fighting robot ‘Tanshe’ on This is Fighting Robots, and Sabre Tooth on Robot Wars in the UK, is also the inspiration behind ACMS, AssessTech’s electronic competence management system…
Our next User Forum is scheduled for Wednesday, 19th September 2019 in Central London. Contact us for an invitation…
AssessTech’s ethos is that competence management lowers business risk and reduces incident rates through targeted training and development of people. One of their clients, Heathrow Express has done just that. They reduced incidents from 25 in a two year period to just 2, here’s how…