Eurostar switches electronic competence management to AssessTech

Eurostar recently implemented ACMS, having previously used an alternative electronic competence management system since 2013.  There were significant challenges with the previous system which Operations Safety Compliance & Quality Manager Sandrine Nourrissier summarised as:

..“Our previous system didn’t offer us the flexibility we needed to manage the competence of our staff.  As we operate in 4 different countries each using different languages, legislation, cultures and operational processes, it is an extremely difficult process to manage.  We needed a platform that could be tailored to provide the reporting information we required.  The data from the previous platform wasn’t accurate or reliable and didn’t provide a holistic view of teams (just individuals).  We had to carry out extensive analysis monthly to generate the information we required. The supplier was also facing lots of internal changes which meant it was difficult to find the right people to answer our queries and requests.

“I really liked AssessTech’s approach right from the start.  They were very straightforward, honest and open about the functionality ACMS can provide and what’s not available.   We wanted to be operational as quickly as possible and they worked hard to make that happen within our timescales.  ACMS offers additional functionality that wasn’t available to us previously, the data is available at your fingertips and the reporting function is excellent.  The data provided from ACMS is precise, accurate and intuitive, so we have everything we need to carry out our job better.  We are spending significantly less time managing the system which enables us to focus on managing the competence management process better.

I’m looking forward to developing an excellent working relationship with AssessTech going forward as our electronic competence management partner.”

Read the full case study here.