Pip is the Training, Strategy and Development Manager at Eurostar’s Engineering Centre.  Before moving all their competence onto ACMS, Eurostar were managing all records via spreadsheets and paper.  This caused significant obstacles around auditability and being able to extract and manipulate the data.

As a company, Eurostar wanted one system that worked across the whole business and provided a holistic reporting structure.  ACMS was rolled out into Pip’s department during lockdown to manage configurable resources, criteria and schedules. Problems occurred initially in terms of usability, however, that was easily overcome through training and support.

ACMS now offers Eurostar the ability to extract and manipulate the data as required. Engineers are not subject to continuous assessment they have one annual major assessment. Team managers are now using it to monitor competencies and training requirements and manage elements such as periodicities.  Senior management can review individuals against performance, providing the ability to forward plan and see where demand will occur.

Pip commented,

“All of our records are collated and stored electronically.  We have eliminated all requirements of unnecessary paper from our systems and ACMS has now become the ‘single point of truth’ for Eurostar’s engineering team.  Over the last 1.5 years we have made 51 feature requests – we are really refining ACMS to suit our requirements.”