User Forum Speaker Announcement: Steven Starling, Greater Anglia

Operations Standards Manager Steven Starling will join us at our User Forum this year to explore how Greater Anglia has harnessed ACMS to link their incident and competence management processes.

Greater Anglia have ensured that candidate support is both proactive and bespoke, training is targeted, and managers’ time is used efficiently. 

Prior to adopting ACMS, Greater Anglia used a paper-based process for creating an individual’s development plans. However, these were often inaccessible to candidates and managers, were out-of-date the moment they were created, and candidates often forgot what was in their plan.

Steven will talk about how ACMS allows Greater Anglia to store incident and competence data electronically in one accessible location so that incident causes can now be linked to criteria within competence standards.

As such, post-incident activities, bespoke to the individual, can be created that focus on key areas for development. These activities are logged in electronic competence development plans that are easy to view and always accessible to candidates and managers alike, ensuring that candidates can manage their own competence. Greater Anglia can then use ACMS to proactively highlight mitigation techniques in order to avoid certain incident types based on trends identified in development plans.

A key benefit Steven will explore is how Greater Anglia now spend more time with the drivers who are either new to a role or higher risk, providing the targeted support they need.

We’re looking forward to hearing Steven provide a detailed view of Greater Anglia’s journey into electronic competence management and how this has streamlined their processes.

If you haven’t yet registered for the User Forum (on Thursday 9 November in London), you can do so now.