Intel Driver; a training course to help reduce incidents on the railway

Drivers who have had several incidents benefit from focused training to help them understand all the available intelligence necessary to drive safely.

Gary Howitt leading an Intel Driver course at the AssessTech offices in Guildford.

It is tailored to the individuals’ requirements, and all information exchanged between the candidate and the coach is discussed in complete confidence. Delivered through a one-day workshop that takes place in AssessTech’s offices in Guildford and a follow up visit at the drivers’ location, the course focuses on:

Human factors
Non-technical skills
Non-technical skills criteria
Techniques to combat human factor techniques and tools to help address the issue
Dealing with lack of concentration

An observational assessment is carried out one month after the end of the course to assess how the candidate now approaches the non-technical and human factors that previously led to the incidents.

The benefits for individuals attending the course are:

The information discussed is completely confidential so the candidate can discuss all the factors contributing to the incident without this being highlighted to their employer
Addresses the real underlying causes of incidents and the solutions to these
Candidates are much more aware of the non-technical and human factors that have previously resulted in incidents
This should result in reduced incidents and therefore time spent conducting investigations for managers.

This course provides a holistic view of an individual’s incident history and helps them develop their own competence by self-creation of timelines and then identifying factors that may have been pre-cursors to the adverse events.

Gary Howitt who delivers the course said,

“We have designed this course so drivers have a way to explore all the contributing factors to an incident. During the course we drill into each factor separately, without the candidate having to discuss these with their employer, defining solutions to each individual issue to ensure the candidate can return to driving safely.

Feedback from candidates who have attended the course previously has been that the experience was ‘like being in therapy’. They really appreciated that the workshop was facilitated by me, who has both done their job and suffered incidents too!

We are finding candidates are benefiting significantly by being able to get to the root of the underlying causes of an incident using a just fair culture approach.”