Customer Feedback & Highlights at our User Forum 2022

A Focus on Connecting and Collaborating Across the Railway Community.

‘Meeting lots of people from other TOCs to share ideas with and finding out about AssessTech’s product development roadmap plans’ were the main highlights from customers at this year’s User Forum.

The focus this year was ‘Connecting and Collaborating across the Railway Community’ to improve performance and reduce incidents.

One of our most popular presentations was delivered by our customers from FirstGroup’s South Western Railway and Great Western Railway explaining the purpose of the Cross-TOC ACMS Working Group and how important it is for other customers to get involved.

User Forum 2022 Highlights Reel

There were also a number of presentations from our strategic partners including Totara and 6clicks who are working closely with AssessTech to deliver complementary systems and services that help fuel our overarching goal of reducing incidents and improving productivity and performance in the rail industry.

The whole team has been working hard behind the scenes and provided an overview of the roadmap for both ACMS and AssessBook throughout the day. There were also presentations on developments within the customer support function including a new way to access help and support and the brand-new User Knowledge Base on Confluence was launched. The User Knowledge Base is an online resource providing top tips and explainer videos for all the ACMS modules.

To catch up on what happened on the day, watch our recorded presentations here.

Customer Interviews from our User Forum 2022

We spoke to a handful of customers at our recent User Forum in November to find out how ACMS and AssessBook were improving their competence management processes and to share their highlights from the event.

Annabelle Marks, eCMS & eDepot Manager at South Western Railway, highlights SWR’s use of the Forms module on ACMS to monitor checks and embed recommendations. Annabelle comments on the launch of AssessTech’s User Knowledge Base which is a new resource for customers as a go-to area for top tips and explaination videos about all ACMS modules.

Daniel Preis from National Express Germany discusses his organisation’s journey towards a single source of truth for their data and the how the benefits of ACMS have helped streamline their electronic competence management processes. Daniel talks about his highlights of Totara Engage and how AssessBook could benefit their organisation.

Ian Meredith at Avanti West Coast highlighted,

‘There’s learning points for us to take away from today that we can put into our own ACMS system straight away. It’s great to meet other users of the system and create a relationship with them to see how they are using their ACMS to help develop our own.’

Paul Atherfold from Greater Anglia touches on the benefits of ACMS as a tool and stable base for carrying out assessments for both operations and engineering. Paul discusses how the User Forum helps gain new ideas and share knowledge of AssessTech’s products. For Paul, he is looking forward to how new features will integrate together into the system and how these new features can be used to streamline their processes and align with industry changes. 

A message from our CEO, Gabriel Stroud:

We have been operating in a new world of online customer meetings over the last few years, but we shouldn’t underestimate the power of face-to-face meetings and networking.  There was such a buzz in the room and it was great to hear and be involved in so many conversations where individuals were sharing insights and ideas with colleagues from across the sector. We realise that AssessTech’s User Forum is an instrumental part of that process and we aim to build on it year on year.

Make sure you SAVE THE DATE for our User Forum 2023, Thursday 9th November at the Congress Centre, London.

Gabriel Stroud

CEO, AssessTech

Simon Willard, Lead Competence Development Manager at Govia Thameslink Railway commented how they use ACMS to help with their governance and compliance with industry standards and the reliance of an eCMS. Simon talks about the benefits of connecting with other ACMS customers in the Cross-TOC Working Group and how he is already seeing the benefits of the collaboration and the power of having this community of users to share good work. 

Rosie Alexander, ACMS & eDepot Manager at Great Western Railway highlights how the assessment reports found in ACMS are beneficial tools used to assess candidates and how the aBulletin app through distributing notices to colleagues helps to streamline and improve efficiency throughout their organisation. Rosie said she is looking forward to seeing how the new tools discussed in the development roadmap could benefit their use of the system.

Paul Dunlop from Northern Trains discusses the efficiency of electronic assessments on ACMS and highlights how this has benefitted their journey towards going paper-free. A highlight of the User Forum for Paul was finding out about the Cross-TOC Working Group, he said: ‘Within engineering, we’ve only been using AssessTech’s products for about a year now so there are other companies who have a lot more knowledge and information than we have, and now I’ve got the contacts for that.’